Our Terms of Business

Please read the Deepend Design terms of business as set out below. Please don't hesitate to get in touch if you wish to discuss any of the terms or an upcoming project that we can help you with.

Initial Correspondence.

When the quotation has been accepted by the Client he/she will receive a phone call or an email from Deepend Design to discuss the process and timescales, and provide an estimation as to when the project might be ready for approval by the client, prior to print sign-off or uploading to the agreed server. Deepend Design will honour the quotation for a period of 14 days but reserves the right to amend the quotation at any time to cover any potential increase in the cost of resources or alterations to the initial brief.

Payment Terms.

Work will commence on the design of the website once a non-refundable 50% deposit of the agreed total fee has been received by Deepend Design. All material is to be supplied to Deepend Design within 60 days of this agreement. The balance must be paid on completion of the work and final, written approval from the client, in order to facilitate uploading of the website to the designated server. (The deposit may be re-payable in the event that the site cannot be completed by Deepend Design). If the client cancels the project prior to completion, no refund will be due. Additional work for the client, conducted by Deepend Design over and above the terms of the agreed contract, shall be charged at £50 per hour. If any monies due to Deepend Design under the terms of this contract have not been made within 14 days of the due date as stated on the invoice, Deepend Design reserves the right to take the website down from the server and/or suspend performance of any outstanding obligations under this contract without incurring any liability to you, the Client, until full and final payment has been received as cleared funds.

Design Process.

After receipt of the agreed deposit, design work will then commence once the agreed text, images and any other resources required for inclusion on the website have been received by Deepend Design.

Copyright Statement.

Only after full settlement of any associated invoices will all images, logos and text become the copyright of the Client or written permission must be acquired by the Client from the copyright holder. At no time will Deepend Design be held responsible for any copyright infringements. The client takes full responsibility for all the editorial content of the website as well as any images supplied.

Deepend Design will always take great care to ensure that every website is professionally designed with accurate grammar and spelling. The Client must ensure that any text provided has been checked for spelling and grammar. They must also check all text and content before sign-off stage. (Sign-off assumes that the Client is happy that all text and content is approved for upload). Also, the Client must always consult Deepend Design over any proposed text changes that might potentially compromise Deepend Design’s reputation.


All websites will be hosted on servers designated by Deepend Design unless alternative arrangements are agreed before commencement of a new website build. Web Hosting fees are payable in advance and are pro-rated to cover a period of one full calendar year from date of purchase. PLEASE NOTE: These fees cannot be refunded if a website is cancelled by the Client subsequent to payment having been made.

Internet Browsers.

A website will not look the same in all browsers or on devices with different size screens. The purpose of a responsive website is to aid and simplify a user-experience when used on hand-held devices. Deepend Design will endeavour to ensure that a viewer's experience of a design will be appropriate to the capabilities of all mainstream browsers and devices.

Absence of Website / Server Updates

The Client acknowledges and agrees that Deepend Design cannot be held responsible for the absence of service caused by ‘Natural’ acts or other circumstances beyond his control including, but not limited to, telecommunications problems, Hosting provider scheduled maintenance periods or other outages.

Links to other websites from this website.

Links on this website to other websites operated by third parties or Deepend Design are provided only as a convenience to you. Be aware that if you use these links, you may leave this site. Deepend Design may not have reviewed all of the third party sites and may not control or be responsible for any of those sites or their content.

Acceptance of Terms and Conditions.

The placement of an order or contract for Graphic Design or Web Design work with Deepend Design will be regarded as an acceptance of all the above terms and conditions by the Client. Orders may be placed, in the first instance, by telephone or e-mail, in writing or by post.


If you have any questions regarding this policy, or your dealings with our website, please contact us here